Due to postal delays and mishaps due to COVID-19 I am no longer offering untracked shipping.
Please Note: AUSTRALIA ORDERS are taking several months to arrive. Please be prepared to wait!
Wait times for orders to ship is 1-2 weeks. This does not include holidays or weekends.
The arrival of your items also depends on the shipping speed at check out. For example, if you choose the first class shipping method and it states 3-5 business days, the package will take 3-5 business days to arrive AFTER your item has shipped. You will receive an e-mail once your item has shipped regardless of what shipping method you choose. Please handle late package claims with USPS if your item has already shipped.
A Stranger Dream can ship anywhere in the world that the US can legally mail to. If you cannot receive mail from the US in your country, I cannot ship to you. Otherwise, ASD ships globally and I will gladly ship my products to you!
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
ASD will not replace any damaged items after the customer has been in possession of the items.
If an item arrives damaged, please contact us at firstname.lastname@example.org within 24 hours of receiving your package and we will replace the item.
You may return an item for a full refund or for an exchange as long as the item is in its original condition. Any loss in value will be the customers responsibility. ASD does not pay Return shipment fees. Any and all returns must be shipped and paid for by the customer.
An order CANNOT be cancelled if the package has already shipped. If you need to cancel an order, please contact us as soon as possible. If your package has already shipped, you may return it for a refund following the Returns/Exchanges policy above. Refunds will not be given if items are damaged by the recipient. ASD reserves the right to refuse a cancellation if the shop policies and protocol were not followed.